You have been struggling with your DIRECTV internet service for some days, and now your DIRECTV TV service is also giving you trouble. Now you want to contact DIRECTV customer service but are at a loss for words.
You know your problems but are not finding the right words to state your problems. No problem! Not everyone is sleek with their words, and that's why I will resolve your trouble.
Follow this calling guide before you dial DIRECTV’s phone number, and state your problem clearly.
Key Points To Remember
● DIRECTV’s Phone Number is 1-877-374-0041
● You can contact DIRECTV’s technical support team 24/7.
● DIRECTV's customer care is available from 8am to midnight. Therefore, you cannot contact them whenever you wish.
● Please mention your customer ID and address while calling customer care, as they are your identity.
● You can contact DIRECTV through various modes of communication. For example, you can call, text, or chat with them online.
● DIRECTV is also available on various social media platforms. Hence, if you wish, you can contact them on their socials as well.
Things to Consider Before Calling DIRECTV Customer Service
Getting in touch with your cable and internet provider can be overwhelming sometimes. So, you might get confused and not find proper words to explain your problem.
But the goal is to remember your purpose and get on with it.
Here are some essentials you must remember before you dial up or start chatting with DIRECTV’s customer care service manager.
1. What is Your Purpose?
First of all, understand the purpose of your call. For example, if you are looking for a new service, prepare questions like package cost etc.
And remember, the sooner you get to the point, the better for you and the customer care manager.
You can call the DIRECTV customer service phone number for:
● Starting a new cable service.
● Stopping your current service or changing it.
● Receiving technical help from the tech support managers of DIRECTV.
● Issues that you're currently experiencing regarding your billing.
2. Be Confident About What You Have to Say
Second, it's important that you remain confident while stating your problem. Moreover, don't get tense or hyper; remain calm and focused while on the call.
● If Your Service Is Out, calmly ask them about the problem and when the service will return.
● In Case You Want to Upgrade or Degrade Your Package, first research and find out a package that suits your needs. And then call DIRECTV for plan change guidelines and support.
● Call customer care between 8am and midnight in Case of a Billing Query and resolve your query.
3. Only A Representative Can Solve Your Issue
Chatting and texting on DIRECTV's toll-free number is alright, but only a human can hear and solve your problem.
So, when you plan on contacting DIRECTV, ensure to connect with their human representative.
Or else you can't explain your problems or needs correctly. And in turn, you will be hung up with your trouble and, in the end, terminate your services.
● If you are a new customer and want to purchase a package from DIRECTV, call 1-877-373-0041.
● Call DIRECTV's primary number, 1-877-373-0041, if you use their TRS (Telecommunication Relay Service).
● In case you want to cancel, pay for or pause your services, you can call their direct number.
● You can also call DIRECTV's parent company, AT&T, @ 1-877-373-0041 in case you can't reach DIRECTV's number.
4. Politeness Is The Key
Politeness and calmness is the key to success in any sphere of life, and this case is no exception. Kindly remember to explain your problem and query to the rep as calmly and clearly as possible.
Yes, one might get frustrated with a cable service consistently troubling them. But it isn't the representative's fault. Therefore, you cannot take out your frustration in front of them.
5. Documentation Is the Most Important Factor
If you’re calling regarding a billing issue, kindly ensure to ask for documentation before the call ends.
You can ask the rep to send a fresh copy of the billing statement via email.
And in case you're chatting with DIRECTV's representative, it's better to save and print a copy of the chats. It will help you and the representative to stay clear on your terms and conditions, leaving no room for confusion.
FAQs
1. How do I get a human at DIRECTV?
You can get in touch with a human representative by dialing the DIRECTV customer service number, 1-877-373-0041. This is the number that’ll connect you with the customer care manager of DIRECTV.
2. Does DIRECTV have 24 7 customer service?
Yes, DIRECTV has a 24/7 technical support service available. You can get in touch with them by calling the phone number mentioned at the beginning of the post. DIRECTV'S tech support team is forever ready to help you out with your trouble.
3. Does DIRECTV have a senior discount?
DIRECTV does not offer a senior discount. And their monthly plans start at $64.99. Therefore, if you're a senior and don't have the funds to spend so much on TV service, you can look for other, more affordable options.
4. Is DIRECTV offering a 50% discount?
No, DIRECTV does not offer any discount on their services. And if you're getting such calls, it's from scammers. Yes, they might sound legitimate, but in the end, you'll lose your money, and your bank credentials will be at risk.
5. What is the cheapest DIRECTV package for existing customers?
The cheapest DIRECTV package for existing customers is the 64.99 USD package. You will get Disney Channel, IFC, FX, ESPN, and 161 other channels. If you're looking for cheaper options, you might have to go for some other service, as DIRECTV doesn't offer a cheaper package than this.
6. Why is DIRECTV now so expensive?
DIRECTV claims to offer its customers the best TV services with a wide range of content. And as the TV industry is becoming more costly with each passing day, the service has become more expensive than before or other services.
7. Is DIRECTV more expensive than DISH?
After researching deeply and thoroughly, we discovered that DIRECTV and DISH cost almost the same. So, whether you buy DISH or DIRECTV, you'll have to spend an equal amount of money.
8. Why is my DIRECTV bill so expensive?
If you upgrade your package or have last month's due, your bill might get more expensive than usual. Hence, call the customer care service during their hours and enquire about the billing details.
Concluding Thoughts
That’s it for today. And this is how you should prep up before calling DIRECTV customer service. I have made each point clear and effortless to understand. Therefore, I hope you won’t have a problem understanding.
Ref blog: https://www.linkedin.com/pulse/directv-customer-service-contact-number-calling-guide-steve-smith/