Printers are highly functional devices used in both home and office settings. So, if they go offline and refuse to print, it becomes a cause for concern. Many people find their Canon printer offline, which means that the connection between the printer and the computer is interrupted.
Both Windows 10 and 11 users find out the offline status of the printer over the course of its usage. Many hardware and software glitches can cause this offline problem. Irrespective of the cause, there are many ways to fix it.
In this helpful guide, we’ll assist you find out the causes and corrective measures for this Canon printer error.
Why Is My Canon Printer Offline?
Your Canon printer goes offline and stops printing for many reasons. The major ones are here below.
● The Canon printer spooler isn't operating.
● The Use Printer Offline functionality is on.
● Faulty or outdated printer drivers.
● Excessive printing jobs in the queue.
● Your current Canon machine is not set to default.
Troubleshooting a Canon Printer Offline
You can fix the causes listed above with a set of simple solutions. Use the following ones when your Canon printer says offline.
1. Determine whether the printer has an internet connection.
Start by ascertaining if your printer has a strong internet connection. Take the below-mentioned steps to find it out.
● Find out whether the Ethernet cable is linked correctly to both the printer and router.
● To verify if the Ethernet cable is linked, input ipconfig in the window of Command Prompt.
● Look at the default gateway IP address.
● In the Control Panel, head to ‘Devices and Printers.’
● Right-tap on your Canon printer.
● Now, from the menu, choose ‘Properties.’
● Here you can find the IP address.
● You can also change the LAN port on your router if the printer is not connected properly.
2. Ensure that the printer is on.
You must also check whether the printer is correctly powered on. It shouldn’t be in sleep mode. If it is, then turn it on properly. Examine the power cable. If you find any loose connections, fix them by connecting them properly.
Now check the printer’s screen. If error messages appear, use the onscreen measures to fix them.
3. Open printer spooler service again.
If even after using these measures, you ask, why does my Canon printer say offline, it indicates an issue with the printer spooler service. Restart this service using these points.
● Use the Windows Start menu to head to the ‘Services’ desktop application.
● Find the ‘Print Spooler service'. Right-tap it.
● Then click ‘Restart.’
● You may tap ‘Start’ if the ‘Restart’ option is not active.
● Now, right-click ‘Print Spooler’ again.
● Opt for ‘Properties.’
● Make its startup type as automatic.
● Finally, tap ‘OK.’
● Start your computer again and give it a test print command.
4. Turn off the Use Printer Offline functionality.
Your Canon printer is likely offline because of faulty printer settings. If the feature to use the printing device offline is on, the printer won’t print. Use these steps to disable this feature.
● Use the search box to navigate to the ‘Control Panel.’
● When it opens, hit the ‘Hardware and Sound’ tab.
● Now, click ‘Devices and Printers.’
● Right-click on your existing Canon printer that’s offline.
● It will be under the ‘Printers’ catalog.
● Select ‘See what’s printing.’
● Now, hit the ‘Printer’ tab at the top-left.
● Uncheck the ‘Use PrinterOffline’ option in the dropdown.
● It should not have a checkmark on it.
● Tap ‘Printer’ once more.
● Now, click ‘Cancel all documents.’
● Give a test print command to see if your Canon printer is working.
5. Reinstall the printer drivers.
Uninstalling and reinstalling the printer driver is another fix for the Canon printer offline issue if it happens because of corrupt drivers. To reinstall the printer driver, use these steps:
● From the Windows Start menu, choose ‘Programs.’
● Choose the printer driver to uninstall.
● Now hit the ‘Uninstall’ option from the menu.
● In the confirmation message of removing the printer and its components, tap ‘OK.’
● The uninstallation process will begin.
● Wait till you see the uninstall successfully completed message and click ‘OK.’
● Now exit all running apps and log in as the administrator.
● Power off the printer and connect and connect its cable to your PC and the printer.
● Now, turn on your system and hit the ‘Windows’ button.
● Insert the CD-ROM containing the Canon software setup into the drive.
● You will see the Master Setup screen. Here, click ‘Custom install.’
● Check the box of ‘MP drivers’ and tap ‘Next.’
● Tap ‘Yes’ on the license agreement page followed by ‘Next.’
● The file copying process will begin.
● When you see the printer port dialog box, power on your printer.
● Tap ‘OK.’
6. Delete all pending print jobs
An overloaded print queue can also cause the printer to go offline. So, it is essential to cancel all prior print jobs if you find an offline error in the Canon printer.
● On your computer, access the Control Panel.
● Now choose the ‘Devices and Printers’ option.
● Locate your Canon printer.
● Right-tap it and choose ‘See what’s printing.’
● Now delete all items on the queue.
Frequently Asked Questions
1. How should I turn my Canon TS3522 online?
You should reconnect the Canon TS3522 to a wireless network. Employ the WPS Push button so that the printer connects to the wireless network. Alternatively, produce a Network Configuration page and input the WPS pin code on this page into the Wi-Fi router settings.
2. Why does my Canon printer show as offline on my Mac?
You must first check the physical connection between your printer and Mac to see if no wires are loose. After that, reset the printing system. Locate ‘System Preferences’ and click ‘Scan & Printing.’ Now, tap ‘Reset printing system.’
3. How do I fix the Canon MG 3600 printer offline?
In order to make the Canon MG 3600 printer come back online, check whether it is turned on and connected to the computer. Set it as the default printer and delete all pending print tasks.
Summing up
It is impossible to print crucial documents when your Canon printer is offline. But these reliable ways will help you troubleshoot the offline error on your Windows operating system. Contact a printer expert if there’s a need for more assistance.
Ref Blog: https://www.linkedin.com/pulse/easy-guide-resolve-canon-printer-offline-error-steve-smith/
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